Toughen Up!

touhen-upCheck out Margaret Heffernen’s fabulous speech titled ‘Dare to Disagree’

How many of you have issues at work that you are afraid to raise?  How many of you fear conflict?  Have you asked yourself why?  Whatever excuse you come up with, the true reason is probably because you lack the confidence to put your case forward articulately and convincingly.

In her speech Margaret Heffernen states:   ‘If we aren’t going to be afraid of conflict, we have to see it as thinking and then we have to get really good at it’.

Constructive Conflict actively seeks out people who are different from us and finds ways to engage with them.  The people who work hard to prove us wrong are the ones most likely to help us succeed, as we work to prepare for and overcome any objection they may put forward.  So too, our most critical customers and clients are the ones who can help us make better business decisions.

Before you go out in the storm, learn how to sail your ship.  Gather skills through debating and public training and listening.  Keep your feelings and your ego in check.  Actively seek people who can provide the grit that will make the pearl so that when you do go into battle, you go with a full cache of arms and the skills to use them.  And then surprisingly, what you fear will be a volatile situation, may in fact end up being a robust, challenging, engaging and ultimately fruitful meeting.


I’ve learned that you shouldn’t go through life with a catcher’s mitt on both hands; you need to be able to throw something back.     Maya Angelou


By Carey Carson