If a Learner experiences any difficulties, they are directed to discuss this with their trainer, or another member of staff.
Gimbal Training will ensure that the full resources of the organisation are made available to ensure Learners achieve the required level of competency in all units as prescribed in this Qualification.
If a Learner experiences personal difficulties, they are directed to make contact directly with the Training Manager who will assist to their full extent of their capacity.
Although Gimbal employs a specialist support trainer, should a students’ learning or wellbeing needs exceed the organisations support capacity they may be referred to an appropriate external agency.
For apprentices, managing the demands of work, training, and personal life can be challenging. At Gimbal Training, we support our clients with mentoring, coaching, and guidance on course content. We also provide effective learning and study techniques to help apprentices succeed.
In addition, your Australian Apprenticeship Support Network (AASN) Provider—such as MEGT, Busy at Work—offers a wide range of tools, resources, and mentoring support. These services are designed to help apprentices overcome challenges and stay on track throughout their apprenticeship journey.
Where personal circumstances may affect your learning experience, Gimbal Training will endeavour to support you wherever possible, including referring you to the following organisations:
| Support Service | Contact Number |
| 1800 RESPECT (Domestic Violence Support) | 1800 737 732 |
| Alcoholics Anonymous | 1300 222 222 |
| Australian Apprenticeships Line | 1800 020 108 |
| Beyond Blue | 1300 224 636 |
| Fair Work Australia | 131 394 |
| DV Connect Women’s Line | 1800 811 811 |
| DV Connect Men’s Line | 1800 600 636 |
| Interpreting / Non-English Speaker Support Services (Skills for Education) | 131 450 |
| Lifeline | 131 144 |
| Mates in Construction Helpline | 1300 642 111 |
| Men’s Line Australia | 1300 789 978 |
| National Debt Helpline | 1800 007 007 |
| Salvation Army Care Line | 137 258 |
| 13 YARN – Aboriginal or Torres Strait Islander Crisis Support | 13 92 76 |
